AI Agent Assist
Turn Every Agent Into Your Best Performer
AI that helps agents navigate every customer interaction with clarity, confidence, and speed.
- Built for growing teams
- Designed for real business workflows
Guidance When Your Agents Need It Most
The right answers, right when agents need them.
Faster responses. No hold times. Zero guesswork.
Better Conversations, Built for Every Industry
Contact Centers
Clear, consistent conversations—every time. Reduce ramp time. Handle more complex customer needs with confidence.
Financial Services
Stay compliant. Build trust in every conversation. Give agents approved knowledge they can rely on.
Healthcare
Handle sensitive conversations with accuracy and care. Surface the right information when it matters most.
Insurance
Explain policies clearly. Guide every claim with confidence. Give agents the information they need to move customers forward.
Retail & E-commerce
Answer fast. Get it right the first time. Give agents accurate, up-to-date answers on orders, returns, and products.
Technology
Resolve issues faster. Guide customers with confidence. Give teams instant access to the knowledge they need.
The Right Answers. Exactly When Your Agents Need Them
In-the-moment support
KPMX provides live suggestions during customer interactions so agents always know what to say next without interrupting their workflow.
Knowledge on demand
Surfaces relevant articles, scripts, and procedures from your knowledge base when agents need them. Agents find answers without leaving the conversation or putting customers on hold.
Built In Accuracy & Control
Guide your team with consistent, reliable responses aligned with your business rules. Ensure every interaction follows your standards while maintaining a smooth customer experience.
Automated summaries
KPMX automatically generates conversation summaries, transcripts, and action points after every interaction. Reduce manual work and help your team move faster to the next task.
Faster agent onboarding (coming soon)
Help new agents ramp up quickly with guided prompts and real-time suggestions. Reduce dependency on senior staff and make onboarding more efficient.
Answers your agents can trust in every conversation.
KPMX ensures every response is accurate, controlled, and aligned with your business so your team can operate with confidence at every step.
Grounded in your knowledge base
Agent Assist surfaces responses and articles from your actual documentation. Every suggestion traces back to an approved source, not a guess.
Full visibility, full control
Every coaching suggestion, knowledge article surfaced, and sentiment flag is logged. Supervisors can review, adjust, and audit the AI's guidance at any time.
Secure handling of sensitive information
KPMX supports secure workflows by guiding agents through approved processes when handling sensitive data. This ensures consistency, reduces risk, and helps maintain trust in every customer interaction.
Designed for Reliable Operations
KPMX is built on secure, modern infrastructure designed to support business-critical environments. Your data is protected, interactions are monitored, and every process is structured to maintain reliability as your business grows.
Common Questions About Your AI Employee
KPMX AI Employee handles customer interactions independently — managing conversations, scheduling, and resolving requests automatically. AI Agent Assist, on the other hand, supports your human agents in real time. It provides the right information during conversations so agents can respond quickly without switching tools or searching manually.
Yes. AI Agent Assist supports voice, live chat, SMS, and email.
Agents can access the right information instantly within any channel, helping them stay focused and respond without delays.
AI Agent Assist connects with your existing systems, including CRM platforms, knowledge bases, and support tools. This ensures agents have full context including customer history and relevant data all in one place.
No. AI Agent Assist is designed to work quietly alongside your agents.
It appears as a side panel that provides helpful suggestions without interrupting the workflow, allowing agents to stay focused on the conversation.
Yes. Supervisors have full visibility into how AI Agent Assist is being used.
They can review interactions, monitor performance, and adjust content or workflows to ensure everything aligns with business standards.
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Phone Number
+37128662175
contact@kpmesc.com
Company ID
307627923
Address
Šiaulių r. sav., Kuršėnų kaimiškoji sen., Paringuvio k., Ringuvos g. 7A-3, LT-81107
